Terms and Conditions ong39 — Complete Platform User Guide

Welcome to ong39, an online entertainment platform offering a wide range of casino games, Sports Betting, and live games to eligible users. The platform is operated by ong39 and accessible through our official website at ong39.onl as well as the mobile app available for download.

By completing the account registration process, making any deposit, or simply browsing and using any part of the ong39 platform, you automatically acknowledge that you have read, understood, and agreed to be fully bound by these Terms and Conditions.

These Terms and Conditions should be read together with Privacy Policy and Responsible Gaming Policy ours, all of which form part of the overarching agreement between you and ong39.

To register and use ong39 services, you must meet all of the following eligibility requirements without exception:

• Aged 18 years and above on the date of registration.
• Be located in a territory or country where access to online gambling platforms is not prohibited by local law.
• Not listed on any active self-exclusion program.
• Register in a personal capacity and not on behalf of any third party.
• Has never previously held an ong39 account that was terminated due to a breach of terms.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, email address, and a valid phone number. ong39 reserves the right to request identity verification documents (KYC) at any time to verify the information provided.

Our KYC process requires a valid copy of your national ID or passport along with proof of current address. This verification is necessary to protect your account and ensure compliance with applicable anti-money laundering regulations.

Each user is only permitted to hold one (1) active account at ong39 at any time. Holding multiple accounts is a serious violation of these Terms and Conditions and will result in the termination of all accounts involved, along with the forfeiture of any pending balances and wins.

You are solely responsible for:

• Keeping your password and account login details confidential.
• Ensure no other party uses your account without authorisation.
• Notify ong39 immediately if you suspect any unauthorised access to your account.
• Ensure all personal information in your account is kept up to date and accurate at all times.

Ong39 will not be held liable for any losses arising from the use of your account by an unauthorized third party if you have failed to take reasonable security precautions.

For added security, ong39 supports two-factor authentication (2FA), which can be enabled through your account settings. We encourage all players to activate this feature to protect their accounts.

Ong39 accepts a wide range of payment methods, including local eWallets (Touch 'n Go eWallet, Boost, GrabPay), online bank transfers, and other payment methods listed on the platform. All transactions are processed using 256-bit SSL encryption to keep your financial data secure.

Deposit Policy:

• The minimum deposit amount is RM 30 per transaction.
• Funds will be credited to your account within 1–10 minutes depending on the payment method selected.
• Ong39 does not charge processing fees on deposits; however, payment providers may apply their own charges.
• Deposits must be made using an account or payment method registered in your own name.

Withdrawal Policy:

• The minimum withdrawal amount is RM 50 per transaction.
• EWallet withdrawals are processed within 1–5 minutes during normal operating hours.
• Bank transfer withdrawals take between 1–24 hours depending on the bank involved.
• Full KYC verification is required before your first withdrawal can be processed.
• Withdrawal funds will only be sent to the same payment method used for the deposit, for security and fraud prevention purposes.

Ong39 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, seasonal promotions, and a VIP program. All bonuses are subject to specific terms and conditions stated on the Promotions ours.

General Bonus Terms:

• Each bonus carries a rollover requirement that must be fulfilled before a withdrawal is permitted.
• Rollover requirements typically range from 5x to 30x depending on the bonus type — specific terms are stated on each offer.
• Some games may contribute a different percentage toward rollover requirements.
• Bonuses have a set validity period and will expire automatically if not used within that time.
• Ong39 reserves the right to cancel any bonus obtained through fraudulent means or system abuse.

Players are not permitted to directly withdraw bonus funds. Bonus funds must be used for gameplay and their rollover requirements fully met before any winnings derived from them can be withdrawn.

All games available on ong39 use a certified Random Number Generator (RNG) that has been independently audited by recognized third-party bodies. This ensures that every spin, card hand, or game outcome is completely random and cannot be manipulated by any party, including ong39 itself.

Game results recorded by the ong39 system are final. In the event of a discrepancy between what is displayed on the player's screen and the server records, the server records shall be taken as the official record.

Ong39 reserves the right to void any round or bet affected by a technical failure that compromises the integrity of the game. In such cases, players will be fully refunded their original wager amount.

For sports betting, all results are determined based on official outcomes recognised by the relevant sports governing body. ong39 uses multiple trusted sports data sources to ensure result accuracy.

Use of the ong39 platform is subject to strict standards of conduct. The following activities are strictly prohibited and may result in immediate account termination and legal action:

• Using automation software, bots, scripts, or any unauthorized method to gain an unfair advantage.
• Bonus abuse through hedging, arbitrage betting, or similar strategies designed to exploit promotional offers.
• Identity fraud or registering using another person's information without their consent.
• Any activity related to money laundering or the financing of illegal activities.
• Attempting to hack, breach, or disrupt ong39's systems and infrastructure.
• Sharing your account with others or allowing third parties to use your account.
• Accessing the ong39 platform from prohibited regions using a VPN or location-masking methods.

Ong39 takes player privacy very seriously. All personal information collected during registration and platform use is protected by SSL encryption and stored on secure servers.

Your information is used solely for the following purposes:

• Verifying your identity and eligibility as a platform user.
• Process financial transactions securely and accurately.
• Comply with applicable legal and regulatory requirements.
• Providing customer support and account-related communications.
• Improve our services and user experience on the platform.

Ong39 will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. For more information on how we handle your data, please refer to Privacy Policy our complete policy.

Ong39 strives to ensure the platform operates without interruption at all times. However, ong39 cannot guarantee that the platform will always be free from technical disruptions, outages, or temporary unavailability.

Ong39 will not be liable for:

• Financial losses arising from technical disruptions beyond our control.
• Losses caused by internet connection failure or the user's device.
• Any indirect, incidental, or consequential losses arising from use of the platform.
• Losses resulting from the player's own actions or negligence.

In cases where ong39's liability cannot be fully excluded under applicable law, our liability is limited to the amount deposited by the player within the 30 days preceding the claim.

You may close your ong39 account at any time by contacting our customer support team via live chat. Account closure requests will be processed within 48 hours, and any eligible balance will be returned to you once all required security checks are completed.

Ong39 reserves the right to suspend or terminate your account without prior notice in the following situations:

• Violation of any section of these Terms and Conditions.
• Suspicion or confirmation of fraudulent activity or money laundering.
• Providing false information during registration or the KYC process.
• Requests from relevant legal authorities or regulatory bodies.
• Account inactivity exceeding 12 consecutive months.

If your account is terminated due to a breach of terms, ong39 reserves the right to withhold any remaining balance and unprocessed winnings pending the outcome of an internal investigation.

Ong39 is fully committed to responsible gaming practices. We believe entertainment should remain enjoyable and never become a burden. To that end, we provide a range of tools to help players stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Loss Limit: Set a maximum loss limit for a given period.
• Session Time Limit: Control the amount of time you spend on the platform each day.
• Account Break: Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Sign up for a self-exclusion programme if you need an extended break.

If you or someone you know needs help with gambling habits, please visit the Responsible Gaming our team for more information and available support resources.

Ong39 reserves the right to modify, add, or amend any part of these Terms and Conditions at any time at our sole discretion. Such changes may occur for various reasons, including legal updates, service improvements, or changes in business operations.

When material changes are made to these Terms and Conditions, ong39 will:

• Update the "Last updated" date at the top of this page.
• Display a clear notice of changes on the platform for a specified period.
• Sending notifications to your registered email address for any significant changes.

Continued use of the ong39 platform after any updated terms take effect constitutes your full acceptance of those revised terms. If you do not agree with the new terms, you must stop using the platform and close your account.

These Terms and Conditions are governed by applicable law, and any disputes will be resolved through established procedures. For any inquiries regarding these Terms and Conditions, please contact our support team via live chat, available 24/7 on the ong39 platform.